Membership Program Terms and Conditions

Last updated: November 2024

Thank you for joining Lonely Hearts Membership Program. By enrolling in and using our Membership Program, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Eligibility

To become a member of the Membership Program, you must:

  • Be at least 16 years of age (or the age of majority in your jurisdiction).

  • Complete the registration process and provide accurate and complete information.

  • Comply with all applicable local laws and regulations.

2. Membership Enrollment

To enroll, you must sign up through our website on the Members Page. Once you have completed the registration and any necessary payments (if applicable), you will receive confirmation of your membership.

3. Membership Fees and Payments

  • Membership may be subject to an initial fee, recurring subscription, or other payment structure as described at the time of enrollment.

  • All fees are non-refundable except as required by law or specified in these Terms and Conditions.

  • You authorize us to charge your provided payment method for membership fees, including any applicable taxes or additional charges, as applicable.

  • Fees and charges are subject to change. We will notify you of any changes in advance via email or through your account.

4. Benefits of Membership

As a member, you are entitled to the following benefits depending on your tier (which may include but are not limited to):

  • Access to exclusive discounts, promotions, or events.

  • Priority customer service or support.

  • Early access to new products or services

The specific benefits and offerings available to you may vary based on your membership tier (if applicable) or the terms of the Program at the time of your enrollment. To have physical membership benefits (e.g - T-Shirt) shipped outside of Europe the member must also pay the shipping costs.

5. Membership Tiers

Our Program includes multiple membership levels (e.g., Shelly, Audrey, Laura), the benefits and pricing for each tier will be outlined at the time of enrollment. Each tier may offer different levels of access, discounts, or services. You may upgrade or downgrade your membership tier in accordance with the Program’s guidelines.

6. Member Responsibilities

  • You are responsible for maintaining the confidentiality of your account information and password.

  • You agree not to share your membership benefits with others or use your membership for any unlawful purpose.

  • You must keep your contact information up to date, as we may send you important notices regarding your membership.

7. Membership Term and Renewal

  • Membership is valid for as long as your monthly subscription continues from the date of enrollment unless otherwise stated.

  • If your membership is on a recurring basis, it will automatically renew unless you cancel your membership prior to the renewal date. You can cancel your membership at any time via the email you signed up with.

8. Cancellation and Termination

  • You may cancel your membership at any time by following instructions in the email when you signed up.

  • We reserve the right to terminate or suspend your membership at our discretion if we believe you have violated these Terms and Conditions or engaged in any unlawful or harmful conduct.

  • Upon cancellation or termination, you will no longer be entitled to any member benefits, but you may still be liable for any outstanding fees.

9. Changes to the Membership Program

We reserve the right to modify, suspend, or discontinue the Membership Program, or any of its benefits, at any time with notice to you. Any such changes will not affect your current membership term unless otherwise stated.

10. Privacy and Data Collection

By joining the Membership Program, you consent to the collection, use, and storage of your personal data in accordance with our Privacy Policy. We may collect information such as your name, email address, payment details, and preferences in order to provide you with the benefits of the Program.

11. Limitation of Liability

To the fullest extent permitted by law, Lonely Hearts Cafe will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your membership in the Program, including but not limited to loss of profits or personal injury, even if we were advised of the possibility of such damages.

12. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms and Conditions, along with any additional rules, policies, or guidelines referenced herein, constitute the entire agreement between you and Lonely Hearts Cafe with respect to the Membership Program.

14. Contact Information

If you have any questions about these Terms and Conditions or your membership, please contact us at:

  • Email: hello@lonelyheartsberlin.com

  • Phone: 030 612 96061

  • Address: Mahlowerstr. 32, 12049, Berlin